Privacy Policy

Last updated 26 October 2026.

Who we are

Auto-glass Repair Wellington (autoglasswelly.co.nz) is operated by HĀPAI PARTNERS LIMITED (NZBN 9429053875884). We run an online enquiry service that passes enquiries from drivers in the Wellington region to local auto glass providers. See our Terms of Service for how the service works.

Information we collect

When you submit a quote or enquiry form on this site, we collect the details you provide: name, phone number, email address, suburb/area, vehicle details and any comments about your enquiry. We don't ask for or store payment details, and we don't collect information beyond what's needed to arrange your enquiry. If you phone us about an enquiry, the call is recorded for quality and training purposes only.

How we use your information

We use the details you submit to respond to your enquiry and arrange your quote or booking. To carry out the work we may share your details with the local glass technician or partner who will look after your job. We don't use your information for anything else, and we don't sell or rent it to third parties.

Overseas data storage

Some of the third-party services we use to run this site, such as form handling and website analytics, store or process data on servers outside New Zealand. By submitting your information through this site, you accept that it may be transferred to and held in a country with different data protection laws to New Zealand. We only work with reputable providers and take reasonable steps to keep your information protected wherever it's processed.

Business transfers and legal disclosure

We may disclose your personal information if required to do so by law, or in response to a valid request from a court, regulator or other public authority. If Auto-glass Repair Wellington is ever sold, merged or transferred to another business, your information may be transferred as part of that process. We'd take reasonable steps to ensure it stays protected under a policy at least as protective as this one.

Cookies

This site may use cookies from analytics and call-tracking services to understand how it's used. You can disable cookies through your browser settings, though some site features may not work as intended if you do.

How long we keep your information

We keep enquiry details only as long as needed to arrange your auto glass job and for a reasonable period afterward for our own records, then delete or anonymise it.

Your rights

Under the Privacy Act 2020, you have the right to ask what personal information we hold about you and to request that it be corrected. To make a request, or if you have any question about how your information is handled, send us a message through our contact page.

If you're not satisfied with how we've handled your information, you can complain to New Zealand's Office of the Privacy Commissioner.

Security

We take reasonable steps to protect the personal information we hold from loss, misuse or unauthorised access, including relying on the security measures of the third-party services mentioned above.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.